Customer service

Contact

If you have questions about delivery, materials, need help choosing, or anything that has to do with The Cabinet, send us an email at hei@thecabinet.no or contact us via Messenger in the bottom right corner. We will get back to you as soon as possible.

Exchange and return

The Cabinet has 30 days open return. This means that if you change your mind or need to change, you must notify us at hei@thecabinet.no within 30 days after you have received your package. Always refer to the order number when inquiring.

We will send you a shipping label for return by email to be used. The return label is glued on top of the original label. Fill out the return form you received with your package. Your return, including a completed return form, will be handed in to the nearest collection point within a week after the return label has been received by e-mail.

If you want to exchange, we will send you a new product free of charge once (Norway only). For returns where the cancellation deadline is used, we deduct the shipping cost NOK 79 from the purchase price upon refund. Refunds are made back to the same payment method as when the purchase was made.

When exchanging and returning for international orders, the buyer is charged the shipping cost applicable to the respective country. See shipping prices further down.

If you did not receive a return form in your package, send us a message to hei@thecabinet.no so that we can send it to you by e-mail. It is important that the return form accompanies your order so that we can handle your return quickly, and maintain a good and fast service.

Jewelry to be exchanged or returned must be unused and returned in its original packaging. All products to be returned or exchanged must be in perfect condition with no signs of use or wear and marks. If you try the product on, please wash your hands first so that no oil or impurities are applied. Put the product back in the original packaging when you are done.

We reserve the right to reject returns that do not meet these criteria and result in the product not being salable. Products that have been specially ordered or personally engraved cannot be exchanged or returned.

Delivery

The Cabinet has free shipping on delivery in Norway. See international shipping prices further down. We will send your package the same day if you have placed your order before 3 pm on a working day. For orders placed on weekends and public holidays, we send the package the first working day afterwards.

You can also choose to pick up your package at The Cabinet in Larvik or have it delivered to your door the same day at selected postcodes in Larvik.

Once the order has been shipped, you will receive a confirmation email including all delivery details and a tracking number that allows you to track your delivery.

All goods are sent directly from our warehouse in Larvik so that you get a fast and secure delivery without additional costs such as VAT and fees (Norway).

Buyer is responsible for all costs (VAT, customs, etc) associated with the delivery and return of packages between The Cabinet and Buyer.

We ship to Norway ( incl. Svalbard and Jan Mayen ), Sweden, Denmark, Finland, USA, England, Canada, Japan, Germany, Ireland, France, Spain, the Netherlands and Portugal.

Shipping prices:
Norway: Free
Europe / EU: NOK 99
USA / Canada: NOK 149
Japan: NOK 179

All orders with delivery in Norway are sent by tracking with Posten or Postnord to your nearest collection point or directly to your mailbox. Normal delivery time is 1-3 days with PostNord or Posten Norge.

International orders are sent with DHL and delivered to your home or to the nearest DHL collection point.

Payment

All transactions are carried out in NOK. Payment will not be deducted until the order is shipped. For orders outside Norway, VAT is deducted from the price at checkout and sold tax-free for export.

The Cabinet accepts the following forms of payment

  • Mastercard
  • We saw
  • American Express
  • Paypal
  • Apple Pay
  • Klarna Get first - Pay later
  • Klarna Divide
  • Vipps

Privacy Policy

See our Privacy Policy

Gift certificate

Are you going to give a gift but can't quite figure out what to give? Give the gift of choice with a gift card from The Cabinet.

You can choose between values NOK 500, NOK 1000, NOK 1500, NOK 2000 NOK on our gift cards.

The gift card is delivered by email and contains instructions on how to use it. Our gift cards have no additional fees and are valid for 1 year from the date of purchase.

Send us an email at hei@thecabinet.no with the order number, and we will make a great gift wrap and send it to you free of charge.

Gift wrapping

We offer exclusive gift wrapping and personal, handwritten greetings on cards. This is selected in the shopping cart and is of course free.

Vi sender samme dag

Vi har alle varer på lager hos oss. Hvis du bestiller før kl 15 på en virkedag så sender vi pakken samme dag. Du kan også hente din bestilling hos The Cabinet i Larvik. 

Eksklusiv gaveinnpakning

Vi tilbyr gaveinnpakning og personlig håndskrevet hilsen på kort. Skriv i meldingsfeltet i handlekurven hvis du ønsker dette. 

Fri frakt og 30 dager retur

Hos oss får du fri frakt i Norge og 30 dager åpen retur. Hvis du ønsker å bytte til et annet produkt eller en annen størrelse spanderer vi frakten.

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