Exchange and return
Exchange and return
The Cabinet has 30 days open return. This means that if you change your mind or need to change, you must let us know email@example.com within 30 days of receiving your package. Always refer to the order number when inquiring.
We will send you a shipping label for return by email to be used. The return label is glued on top of the original label. Fill out the return form you received with your package. Your return, including a completed return form, will be handed in to the nearest collection point within a week after the return label has been received by e-mail.
If you want to exchange, we will send you a new product free of charge once (Norway only). For returns where the cancellation deadline is used, we deduct the shipping cost NOK 79 from the purchase price upon refund. Refunds are made back to the same payment method as when the purchase was made.
When exchanging and returning for international orders, the buyer is charged the shipping cost applicable to the respective country. See shipping prices further down.
If you did not receive a return form in your package, send us another message firstname.lastname@example.org so we can email it to you. It is important that the return form accompanies your order so that we can handle your return quickly, and maintain a good and fast service.
Jewelry to be exchanged or returned must be unused and returned in its original packaging. All products to be returned or exchanged must be in perfect condition with no signs of use or wear and marks. If you try the product on, please wash your hands first so that no oil or impurities are applied. Put the product back in the original packaging when you are done.
We reserve the right to reject returns that do not meet these criteria and result in the product not being salable. Products that have been specially ordered or personally engraved cannot be exchanged or returned.